Zamya answers the calls your clinic cannot get to, captures what each patient needs, and gives your team a clear morning action plan for callbacks, bookings, cancellations, and follow-ups.
Calls don't pause for staffing constraints, lunch breaks, or busy mornings. Most clinics absorb the gap as a normal part of the day, even when it costs them bookings.
Calls come in while staff are helping patients in the operatory. Someone has to decide who waits — the person at the front, or the person on the line.
The queue builds faster than your team can clear it. By the time anyone calls back, the patient has already moved on.
When a slot opens up, you have hours — not days — to fill it. Without a fast follow-up loop, chair time goes to waste.
Most new patients call two or three clinics. The one that calls back first usually wins the booking.
Chasing confirmations, rescheduling, and triaging routine questions pulls your team away from in-office patient care.
A missed call isn't a missed message. It's a missed patient — and most of them don't call twice.
of dental calls go unanswered
of calls come after hours
patients leave a voicemail
missed callers call a competitor
Industry benchmarks for North American dental and healthcare front-desk operations. Actual call leakage varies by clinic and patient mix.
Forwarded calls reach Zamya whenever your team can't pick up — evenings, weekends, lunch, or mid-rush.
A natural conversation collects patient name, reason for calling, urgency, and contact details.
New patient, cancellation, urgent, routine inquiry — each call is tagged so your team knows what it's looking at.
One clean report. Urgent first, then new patients, then everything else — with a suggested action for each.
Your front desk works the list, books patients, and fills cancellation gaps — without digging through voicemail.
Every morning your front desk opens a single summary: who called, why they called, how urgent it is, and what to do next. Below is a sample — built from the kind of overnight activity a typical clinic sees.
Many clinics estimate a new patient can represent roughly $1,000 or more in first-year value. Recover a handful of after-hours calls a month, and the math works in your favour.
Illustrative example only. Actual recovery depends on your clinic's call volume, patient mix, and how quickly your team works the morning report. Not a guarantee of results.
A focused 30-day pilot designed to help your clinic identify missed-call leakage, capture patient opportunities, and reduce front-desk pressure — without a long-term contract.