Zamya answers the calls your clinic cannot get to, captures what each patient needs, and gives your team a clear morning action plan for callbacks, bookings, cancellations, and follow-ups.
This is where patient opportunities start slipping through — not because of a lack of effort, but because there is simply not enough time in the first hour of the day.
Calls do not pause for staffing constraints, lunch breaks, or busy mornings. Most clinics absorb the gap as a normal part of the day, even when it costs them patient opportunities.
Calls come in while staff are helping patients in the operatory. Someone has to decide who waits — the person at the front, or the person on the line.
The queue builds faster than your team can clear it. By the time anyone calls back, the patient has often already moved on.
When a slot opens up, the window to fill it is short. Without a fast follow-up process, chair time can go to waste.
Many new patients reach out to more than one clinic. The practice that responds first tends to book the appointment.
A missed call is often a missed patient opportunity — and most patients do not call back a second time.
of dental calls go unanswered
of calls come after hours
patients leave a voicemail when they cannot reach your team
missed callers contact another clinic instead
Industry benchmarks for North American dental and healthcare front-desk operations. Actual call patterns vary by clinic, location, and patient mix.
Forwarded calls reach Zamya when your team cannot pick up — evenings, weekends, lunch, or during a busy stretch at the front desk.
A natural conversation collects the patient's name, reason for calling, follow-up preference, and contact details.
One clear report. Calls categorized by type — new patient, cancellation, callback, inquiry — with time-sensitive requests first and a suggested action for each.
Your front desk works through the list, books patients, and fills cancellation gaps — without digging through voicemail or piecing together notes.
Every morning your front desk opens a single summary: who called, why they called, how soon to follow up, and what to do next. Below is a representative sample built from the kind of overnight activity a typical Ontario clinic sees.
Designed alongside 30 years of healthcare operations experience.
Zamya was built by a team with deep roots in clinical operations and healthcare management. The workflows, the language, and the morning report format were shaped by people who understand what a dental front desk actually looks like at 8:00 AM on a Monday.
Recovering even 1–2 new patients each month covers Zamya's monthly fee several times over. The math below shows how.
Illustrative example only. Actual recovery and conversion depend on your clinic's call volume, patient mix, and how your team works the morning report. Not a guarantee of results. Conversion ranges reflect industry estimates for callback-based patient recovery; Zamya has not yet collected client-specific outcomes data.
A focused pilot designed to help your clinic capture patient opportunities, reduce front-desk pressure, and see the morning report in action — without a long-term contract.
Effective May 20, 2026
Zamya is a front-desk workflow support service for Ontario dental clinics, operated by Zack Mattin (sole proprietor) in the Greater Toronto Area, Ontario, Canada. This policy explains what personal information Zamya collects, how it is used, who it is shared with, and how you can ask us to access or delete it. It is written to align with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.
If something in this policy is unclear, or you have a question about your information, contact us at zack@zamya.ca.
We collect personal information from three sources:
We do not collect, request, or store clinical health information through Zamya. Specifically, our voice agent is instructed not to capture health card numbers (OHIP or otherwise), insurance policy numbers, social insurance numbers, full dates of birth, medication lists, or clinical history.
We do not sell personal information. We do not use personal information for advertising or marketing to third parties.
Zamya uses a small number of third-party technology providers ("sub-processors") to deliver the service. Each provider is bound by its own privacy and security commitments under contract, and only receives the information necessary for its role:
Because these providers are located in the United States, personal information is processed outside Canada and may be subject to lawful access requests by foreign governments and authorities under the laws of the country in which it is stored. By using the site, the demo line, or booking a consultation, you consent to this cross-border processing.
Under PIPEDA you have the right to:
To exercise any of these rights, email zack@zamya.ca with the subject line "Privacy Request." We respond to verified requests within 30 days.
If you believe we have not handled your information properly, you may also file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
We rely on the security controls of our sub-processors and apply reasonable safeguards to the information we hold directly, including access controls and encryption in transit. No system is perfectly secure; we cannot guarantee that personal information will never be accessed by an unauthorized party. If a security incident affects information we hold about you, we will notify you as required by law.
Zamya is a business-to-business service for dental clinics. It is not directed at children and we do not knowingly collect personal information from anyone under 18. If a parent or guardian becomes aware that a child has provided information to Zamya, please contact us and we will delete it.
We may update this policy as the service evolves or as legal requirements change. When we make a material change, we will update the effective date at the top of this section. We encourage you to review this policy periodically.
Zamya — operated by Zack Mattin, sole proprietor
Greater Toronto Area, Ontario, Canada
Email: zack@zamya.ca
Web: zamya.ca